Terial Refund Policy
Last Updated: 02/20/2024
1. Overview
At Terial, we strive to ensure our customers are satisfied with our AI-driven content creation platform. This refund policy outlines the terms and conditions for refunds on our subscription services.
2. Subscription Cancellations
2.1. You may cancel your subscription at any time through your account settings or by contacting our customer support team.
2.2. Upon cancellation, you will retain access to the service until the end of your current billing period. No further charges will be made unless you reactivate your subscription.
3. Refund Eligibility
3.1. We offer a 14-day money-back guarantee for new subscribers. If you are unsatisfied with our service, you may request a full refund within 14 days of your initial subscription purchase.
3.2. For subscription renewals or payments beyond the initial 14-day period, refunds are generally not provided. However, we may consider partial refunds in exceptional circumstances, evaluated on a case-by-case basis.
4. How to Request a Refund
4.1. To request a refund, please contact our customer support team at Contact@terial.agency or by filling this form within the eligible refund period.
4.2. Please provide your account information and the reason for your refund request.
5. Processing of Refunds
5.1. Approved refunds will be processed within 5-10 business days.
5.2. Refunds will be issued using the original payment method used for the purchase.
6. Exceptions
6.1. We reserve the right to deny refund requests if we detect any abuse of our refund policy or violation of our Terms of Service.
6.2. Special promotions or discounted subscriptions may have different refund terms, which will be specified at the time of purchase.
7. Changes to This Policy
We may update this Refund Policy from time to time. We will notify you of any changes by posting the new Refund Policy on this page and updating the “Last Updated” date.
8. Contact Us
If you have any questions about this Refund Policy, please contact us at:
support@terial.agency